Legal

Privacy and KVKK Notice

Last updated: 11 November 2026

This translation is for information; the Turkish version prevails. Read the Turkish version.

Under Turkish Personal Data Protection Law No. 6698 ("KVKK"), this notice explains how your personal data is processed when you use iceshop.

1. Data controller

Berkin İmamoğlu ICEBERG TECHNOLOGIES (details above).

2. Data we process

• Your phone number, WhatsApp messages and the photos you send.
• Your area or district.
• Your requests and orders.
• At payment: your name, email and invoice details; your national ID number if required.

Your card details are not processed by us; they stay with iyzico.

3. Purposes

Sending the list and answering your questions; running orders, payments, pickup and refunds; issuing invoices; meeting legal obligations; improving the service.

4. Legal bases

Formation and performance of a contract, legal obligation and legitimate interest (KVKK art. 5). Marketing messages require your separate explicit consent, which you can withdraw at any time.

5. Transfers

• iyzico: taking payments and refunds.
• e-Archive invoice provider: issuing invoices.
• WhatsApp (Meta): messaging.
• Amazon Web Services (Germany region): servers and AI services.
• AI providers: drafting message replies.
• Public authorities: where required by law.

Transfers abroad

Some of our messaging, server and AI providers process data outside Türkiye. Such transfers are made in line with KVKK article 9. [LAWYER: legal basis for transfers abroad]

6. Who sees what

• Wholesalers and producers don't see who you are; they only see total order quantities.
• Pickup points only see the bag code, never your name or phone number.
• Other users only see anonymous totals ("12 people joined").

7. Retention

[LAWYER: retention periods]

8. Your rights (KVKK art. 11)

To learn whether your data is processed; to request information if so; to learn the purpose and whether it is used accordingly; to know the third parties it is transferred to in Türkiye or abroad; to request correction of incomplete or inaccurate data; to request deletion or destruction under KVKK article 7; to request that these actions be notified to recipients; to object to an adverse result produced solely by automated analysis; and to claim compensation for damage caused by unlawful processing.

Requests: berkin@iceshop.ai. We reply free of charge within 30 days.

VERBIS: [LAWYER]