Legal

Delivery & Returns

Last updated: 11 November 2026

This translation is for information; the Turkish version prevails. Read the Turkish version.

These terms apply to products sold by Berkin İmamoğlu ICEBERG TECHNOLOGIES ("iceshop") through group orders, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Where

Items are handed over at the pickup point the order belongs to (today a single point, in Silivri). Its address is sent on WhatsApp after payment. No home delivery or shipping.

2. When

The Sunday after joining closes, 10:00–14:00, against the 6-digit pickup code sent on WhatsApp after payment.

3. Uncollected bags

Your bag waits for 7 days; we remind you on pickup evening and on day 3. At the end of day 7 the order is marked "not collected". [LAWYER: refund and possible deduction afterwards]

4. Missing or broken items

The price of any missing or broken item is refunded (partial refund).

5. If a wholesaler or producer runs out

You're not affected: we buy the same item from another wholesaler or producer, or refund it if we can't.

6. Right of withdrawal

You may withdraw within 14 days of pickup without giving a reason, and also before pickup. Write "iade" on WhatsApp (timestamped) or email berkin@iceshop.ai; leave the item at the pickup point at no cost to you. We refund to your card via iyzico within 14 days after the item is returned.

Exceptions: items whose packaging was opened and that cannot be returned for health or hygiene reasons (both conditions together); perishables (not sold in the pilot). Dry food and tins are not excluded.

7. Complaints

Contact us first on WhatsApp or by email. Disputes may go to Consumer Arbitration Committees and Consumer Courts within the monetary limits updated each year.