FAQ
Frequently asked questions
Does it cost anything?
Joining is free. You only pay for what you buy; the 10% service fee is included in the price.
Do I need an app?
No. WhatsApp is enough.
What if the case doesn't fill?
No payment. Your request moves to the next lists for up to 2 weeks. If the price goes up, we ask you first.
What if I don't pay within 24 hours?
Your share goes to the next person and your order expires. Nothing is charged.
Why no home delivery?
We use a pickup point instead of shipping; that keeps prices low. Collect your bag on Sunday with your code.
What if I can't come on Sunday?
Your bag waits at the pickup point for 7 days, and we remind you twice.
Can I return items?
You can withdraw within 14 days of pickup without giving a reason. Write "iade" (return) on WhatsApp and leave the item at the pickup point. You're refunded to the same card within 14 days. Opened items that can't be returned for hygiene reasons (pads, nappies, toothbrushes) are excluded.
Will I get an invoice?
Yes, an e-Archive invoice is emailed to you.
Where do your prices come from?
Chain prices come from public supermarket price data; seller prices from the seller's own page. Before an item goes on the list it is checked on the seller's page in two separate reads.
What happens to my personal data?
Your card details never reach us. Wholesalers, producers and pickup points don't see who bought what. Details: Privacy page. Privacy
I want something that's not on the list.
Send its name or a photo; if we can find it, we add it to your requests.
I'm outside Silivri.
Today we only test in Silivri. Tell us where you are and we'll note it; we open new areas as demand grows.